Refund & Cancellation Policy

You may cancel a confirmed booking by notifying our team in writing (email or message). The effective date of cancellation is the date we receive your notice.

• 30+ days before travel: full refund of package value, minus any non-refundable supplier costs.
• 15–29 days before travel: 50% refund of package value, minus any non-refundable supplier costs.
• Fewer than 15 days before travel: no refund of package value.
• No-show on the day of travel: no refund.

Some services — such as flights, hotel pre-payments or event tickets — are non-refundable once issued by the supplier. These amounts will be deducted from any refund and are governed by the supplier's own policy.

In the rare event we must cancel a tour (for example, insufficient participation or circumstances beyond our control), you may choose a full refund of amounts paid to us or a credit toward a future trip of equal value.

Date or itinerary changes requested after confirmation are subject to availability and any fees imposed by suppliers. Any difference in price will be billed or refunded accordingly.

Approved refunds are processed within 7–10 working days from the date of confirmation, to the original payment method unless otherwise agreed.

We strongly recommend purchasing travel insurance to cover unforeseen circumstances such as illness, bereavement or visa refusal, which are outside our cancellation policy.